Privacy policy
1. Introduction
This Privacy Policy explains how Flextann AS collects, uses, and protects personal data when you visit or use the Flextann website and related services.
We are committed to handling personal data in a transparent and secure manner, in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and Norwegian data protection legislation.
2. Data Controller
Data controller:
Flextann AS
Organisation number: 819 865 272
Country of registration: Norway
Contact for privacy matters:
Email: privacy@flextooth.com
Phone: +49 151 55616564
3. What Personal Data We Collect
Depending on how you interact with the website, we may collect the following types of personal data:
- Contact information (such as name, email address, phone number)
- Information submitted via contact forms
- Information provided when signing up for newsletters
- Appointment booking details
- Payment-related information (processed securely via third-party providers)
- Technical information such as IP address, browser type, and device information
- Usage data related to how you interact with the website
We do not knowingly collect more personal data than necessary for the purposes described below.
4. How We Use Personal Data
Personal data may be used for the following purposes:
- To respond to inquiries submitted through contact forms
- To manage appointment bookings
- To send newsletters and informational updates when you have consented
- To process payments securely
- To operate, maintain, and improve the website
- To understand how the website is used through analytics
- To comply with legal and regulatory obligations
All processing is based on a lawful basis under GDPR, such as consent, contractual necessity, or legitimate interest.
5. Appointment Booking and Payments
Appointments are booked through an external booking system.
Payments are processed securely through a third-party payment provider.
We do not store full payment card details on our own systems.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure the website functions properly and to understand how it is used.
Cookies may be used for:
- Necessary website functionality
- Analytics and performance measurement
- Marketing and advertising purposes
You can manage or withdraw your consent to non-essential cookies at any time through the cookie consent banner available on the website.
7. Analytics and Marketing
We use analytics tools, including Google Analytics, to understand how visitors use our website.
We may also use marketing and advertising platforms, such as Google Ads and Meta (Facebook/Instagram), to measure and improve marketing effectiveness.
These services may collect data through cookies or similar technologies, in accordance with your consent preferences.
8. Third-Party Data Processors
We use trusted third-party service providers to operate the website and deliver our services. These may include:
- Booking system: Cal.com
- Newsletter service: Brevo
- Hosting provider: Google Cloud
- Payment provider: Stripe
- Analytics and marketing platforms
All third-party providers process personal data on our behalf under appropriate data processing agreements and are required to comply with applicable data protection laws.
9. User Accounts (Future Functionality)
In the future, the website may offer user accounts or login functionality.
If this functionality is introduced, this Privacy Policy will be updated accordingly to reflect how personal data is processed in connection with user accounts.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Retention periods vary depending on the type of data and legal obligations.
11. Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
Access to personal data is limited to authorized personnel and service providers with a legitimate need.
12. Children and Minors
Our services may be used by individuals of all ages.
When personal data relates to children, it is processed in accordance with applicable data protection laws and with particular care.
13. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request data portability
Requests can be made by contacting us using the details above.
14. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
The most recent version will always be available on the website, with the date of last update clearly stated.